Smart home repair that actually works.
If it's a smart home and it's misbehaving, it's probably on this list. Most of it we can diagnose remotely and sort the same week. Prices are published below.
Home Assistant rescue
Home Assistant is powerful, which also means it can become a tangle, especially when whoever built it has moved on. We take over an orphaned or broken instance, work out what it's doing, update it safely, fix the broken bits, and document it so it's maintainable. If it's running on something fragile, we can move it onto a stable, backed-up setup. You end up with something you can actually run.
Automations that actually fire
The whole point of a smart home is that it does things on its own. When the routines stop, lights that don't come on, heating that ignores the schedule, security that quietly stopped arming, it's worse than having nothing. We rebuild automations so they're reliable and survive the next app or firmware update, and we make them easy to tweak.
Devices that keep dropping offline
Switches, sensors, cameras and locks showing offline is one of the most common and most frustrating problems, and re-pairing them is almost never the real fix. The cause is usually the network, hub placement, or wireless interference between Zigbee, Z-Wave and Wi-Fi. We find the actual cause so the devices stay connected for good.
One way to control everything
Lights in one app, the heater in another, the lock in a third, the speakers in a fourth, nothing working together. We bring it into one place the whole household can use, on a phone, a wall-mounted tablet, or by voice, so the home behaves like one system instead of a drawer of remotes.
Wireless retrofit (no rewiring)
Want a smarter home without tearing the walls open? We add reliable wireless lighting control, sensors, climate and security to an existing place using Zigbee, Z-Wave, Wi-Fi and Matter gear. It's the practical way to make a normal home smart, and it's perfect for renters and heritage homes too.
Set up properly from scratch
New to all this and want it done right the first time? We plan a smart home around how you actually live, pick gear that plays well together, and set it up so it's reliable and simple, not a weekend project that never ends.
Where this comes from
The standards and projects behind the work above, so you can check any of it yourself rather than take our word for it:
- Home Assistant, the open-source platform behind many of the setups we rescue.
- Zigbee and Z-Wave, the mesh protocols behind most retrofit sensors and switches.
- Matter and Thread, the newer cross-ecosystem standards.
- Wi-Fi and mesh networking, where most dropout faults are actually found.
What it costs
Published prices, so you know the number before you say yes. The $99 diagnostic is credited to the repair if you go ahead.
- Remote diagnostic · $99
- Up to 30 minutes. We get eyes on the problem, work out what's actually wrong, and tell you what fixing it involves and what it costs. If you go ahead with the repair, the $99 comes off it.
- Remote rescue · $199 to $249
- Up to 90 minutes on one defined fault: an automation that stopped firing, devices that keep dropping offline, a dashboard that broke, that kind of thing. Software, configuration, network and wireless work.
- On-site rescue · from $249
- For the jobs that need hands on the gear. Covers the first 90 minutes on site, Blue Mountains & Penrith zone.
- Home Assistant rescue / takeover · from $349
- We take over an orphaned or broken Home Assistant instance, work out what it's doing, fix the broken bits, update it safely and document it so it's maintainable.
Prices include GST.
Who you're dealing with
- Angus Lewington
- Founder of Alien IT Solutions (ABN 32 385 519 280), which runs Smart Home Fix. Day to day that means Home Assistant rescues, smart home repair and getting household data into something a person can actually read. More at anguslewington.com.au.
What people who've worked with Angus say
- Jason Khoury · Managing Partner, iChoice
- "Angus can get done in 3 days what others can do in weeks. Such a broad knowledge."
- Ben Browning · Managing Director, 1800 Projects
- "Angus is a talented contractor who gets the job done everytime!"
- Trevor Bindon · Procurement Manager
- "…professional, diligent, organized with an acute attention to detail, methodical and very systematic in his approach…"
Recommendations via Angus's LinkedIn, quoted as written.
Got a smart home that's misbehaving?
Tell us what's going on. We'll tell you how we'd fix it and what it costs.
Get it fixed Call us 02 9707 0999